All colour services must be booked with either a Cutting or Styling service. We don’t allow guests to leave the salon with wet hair.

All online appointments require a credit / debit card to book an appointment where you will need to pay a 20% deposit of your selected services/package. This amount is fully redeemable on the day of your appointment.

Guest should arrive 10 minutes prior to their scheduled appointment. This allows you to find a park come on in & get you seated.. more importantly a beverage in your hand.

If you arrive late to your appointment it will impact what we can achieve in your remaining time. For example your full head of foils may become a half head of foils.

We understand important things may pop up unexpectedly from time to time, and will always do our best to accommodate any need to reschedule.

You will receive a text message from us 72 hours prior to your service simply reply ‘Y’ to confirm. Please let us know at least 24 hours before your scheduled appointment if you are unable to make your appointment and we will find the next available time slot for you. Your deposit will not be affected.

If you provide less than 24 hours of notice – or no notice – to cancel or reschedule your appointment, 100% of your total service cost will be charged to you.

Please contact us ASAP if you have any queries about your new hair. Most times it’s the simplest of things. We offer adjustments for a two week period following the original appointment date. We will not adjust or offer any refund if you have had a different stylist service your hair after your service with us. Don’t be shy we appreciate your honesty.